Frequently Asked Questions

At Invaluable Trove, we pride ourselves on sourcing only the most authentic Middle Eastern delicacies. Our dates are harvested from premium date farms in the region, our camel milk is sourced from healthy, ethically raised camels, and our saffron is of the highest grade available. Each product is carefully selected to ensure you experience the true essence of Middle Eastern cuisine and tradition.

We work directly with local farmers and producers in the Middle East to ensure all our products are authentic and of the highest quality. Our team personally visits our suppliers regularly to maintain quality control standards. Additionally, all our products undergo rigorous testing and certification processes to guarantee their authenticity and quality before reaching our customers in Dubai.

Our fresh camel milk products should be refrigerated at all times and consumed within the date mentioned on the packaging. Our powdered camel milk should be stored in a cool, dry place away from direct sunlight. Once opened, it should be tightly sealed and used within a month for optimal freshness. If you have specific storage questions about any of our camel milk products, please contact our customer service team.

Our products offer various health benefits. Dates are rich in fiber, antioxidants, and essential minerals. Camel milk is known for being easier to digest than cow's milk, having lower lactose content, and containing immune-boosting properties. Saffron has antioxidant and anti-inflammatory properties and may help improve mood and memory. While we highlight these traditional benefits, we recommend consulting with healthcare professionals for specific health-related questions.

Yes, we offer delivery services across all areas of Dubai. For orders above AED 250, we provide free delivery. For orders below this amount, a small delivery fee will be applied depending on your location. We also offer express delivery options for customers who need their products urgently. All deliveries are carefully packaged to maintain product freshness and quality during transit.

Authentic saffron should have a deep red color with orange tips, a distinct honey-like aroma, and a slightly bitter taste. When placed in warm water, it should slowly release its golden-yellow color without fading quickly. All our saffron comes with certificates of authenticity and is sourced from reputable growers. If you have any concerns about the quality of our saffron, we offer a 100% satisfaction guarantee.

Our main showroom is located in Dubai, UAE where you can visit us to sample and purchase our products in person. We welcome customers to experience our full range of authentic Middle Eastern dates, camel milk products, and premium saffron. Our friendly staff is always available to guide you through our collections and answer any questions you might have about our products.

Standard delivery within Dubai typically takes 1-2 business days from the time your order is confirmed. Express delivery options are available for same-day or next-day delivery. For special orders or bulk purchases, delivery times may vary. You will receive tracking information once your order is dispatched, allowing you to monitor the status of your delivery in real-time.

Yes, we offer elegant gift packaging options for all our products, making them perfect for special occasions, corporate gifts, or Ramadan and Eid celebrations. Our luxury gift boxes can be customized with personalized messages and a selection of premium dates, camel milk products, and saffron. For corporate or bulk gift orders, please contact our customer service team to discuss custom packaging and branding options.